Frequently Asked Questions
Are there restrictions on hanging pictures or other decorations?
Many properties allow hanging items if done carefully, but it's best to check your lease for specifics or consult with us first. Some landlords prefer picture-hanging strips over nails to prevent wall damage.
What should I do if I accidentally damage the property?
If accidental damage occurs, inform us as soon as possible. We’ll help you assess the situation and coordinate repairs. Prompt reporting is essential as it may minimise further damage and helps ensure repair costs are managed fairly.
What items are covered in regular property maintenance?
Routine maintenance typically covers property essentials, such as plumbing, electrical, and structural repairs. However, minor maintenance within your control, such as changing lightbulbs or smoke alarm batteries, may be your responsibility. If you’re unsure, contact us to clarify.
What’s the process for changing my contact information?
If your contact details change (e.g., phone number, email, or emergency contact), please notify us promptly. This ensures we can reach you for important updates, inspections, or maintenance notices.
Who do I contact in case of a gas or electrical emergency?
In the event of a gas or electrical emergency, please refer to our Emergency Maintenance Procedure. For immediate threats, always contact emergency services first, then notify us so we can coordinate necessary repairs.
How do I request additional keys or report a lost key?
For additional keys or to report a lost key, please contact our office. Note that additional costs may apply for key replacements.